Customer Support Representative

Position Description 

We are looking for Customer Support Representatives to give technical support to end users by doing question diagnostics and leading them through step-by-step solutions. Solutions include, but are not limited to, fixing invoice routing issues, addressing username and password issues, and assisting with navigating around application menus. Technical solutions shall be properly communicated in a user-friendly, professional manner to provide support. 

Job Duties 

• Resolve technical issues and respond to customer inquiries via phone or email in support of clients who use system solutions. 
• Maintaining client satisfaction throughout the service process 
• Responding to client support request tickets, calls, and emails: 
  • Assigning ticket severity 
  • Updating service work notes 
  • Maintaining ownership of service tickets throughout the life span of the support request 
  • Providing updates, status, and completion information to management 

 Required Qualifications:  

• Proficiency with in-bound and out-bound phone calls 
• Strong proficiency with Excel and other Office products and software programs  
• Strong proficiency with email 
• Excellent oral and written communication skills 
• Outstanding attention to detail and personal organization 
• Ability to troubleshoot over the phone 
• Sit for long periods of time at desk 

Compensation and Benefits 

$15.00 per hour 

 Unlimited PTO