Dealing with customers always comes with its fair share of challenges – especially in today’s digital age, where fast response times and cross-channel proficiency are required for satisfaction. According to the Interactive Intelligence Group, 75% of customers feel short response times are the most important expectation.
Whether it’s dealing with a complaint or routing a caller to the right place the first time, supplying the proper channels and tools to customers is key for their loyalty and satisfaction. With outdated snail mail and sticky note reminders, you won’t be able to compete with current-day solutions.
Never fall short again with customer service automation, which empowers your clients to stay up-to-date on everything that’s happening with their account in real-time and self-service effectively.
"I no longer worry about my requests getting to the right people in time, or the need to be at my desk to sign off on urgent purchases."
- Jim Miller, CIO, Operation PAR
"I would advise anybody who is looking at purchasing DocuPhase to consider creating a user group because once you get started, everyone is going to want it."
- Kathy Bucklew, Director of Enrollment & Services, Polk College
"We didn't have many indexes, didn't have control over documents, we couldn't email from the system, we couldn't grant access for the agency as a whole to documents - until DocuPhase."
- Jeff Wilson, Systems Administrator, Forsyth County Sheriff’s Office
Get more done with the same amount, or even less! This allows your workers to provide top-tier service to a higher volume of clientele.
Portal access is available on any device, making it more convenient than ever to stay updated and informed on day-to-day tasks.
Your customer interactions can be more meaningful, rather than “We didn’t get your voicemail,” or “Can you send the form again?”
Stop sending reminders, and instead, have an automation system remind customers when something’s due.
Having work listed out in a portal eliminates back and forth, or possible kickback from a client. Instead, they’ll be well informed of your plan, and you can focus meetings on what matters most to discuss, and not get lost in the minutiae.
Solve customer problems before they grow into a larger issue. Automation allows for routine follow-up and better customer care.