Fusco Financial Associates

DocuPhase Case Study

Human Resources
Document Management


As an established and still growing Independent practice of a well-known national investment adviser and broker-dealer, Fusco Financial Associates, Inc. ("Fusco") needed a solution that would allow them to create and improve efficiencies. Growth in clients and accounts meant that staff spent hours each week filing and handling paper documents and related administrative tasks. On occasion, documents would be misfiled, creating an additional resource drain. The organization felt that moving to a virtual paperless office solution would enable them to be more efficient both from a time standpoint, and from the resources needed to print, file, retrieve, and work with paper client files.


Results at a Glance

Since 1986, Fusco Financial has been committed to serving clients with a high level of personal service and a disciplined approach to managing and preserving wealth. 

"Our team evaluated a variety of document management solutions. We found that DocuPhase Software was the best fit for a mid-sized organization. DocuPhase's customizable software provided flexibility and customer support we needed to operate more efficiently and effectively. "

Tony Fusco Branch Manager and Registered Principal

The Solution

Fusco looked into several different document management and workflow solutions. Some of the products they reviewed were designed with large enterprises in mind; others seemed to be designed with very narrow focus on small practices. Fusco was ultimately looking for a solution designed with the needs of mid-sized financial services organizations in mind. 

As the Fusco team compared solutions available in the marketplace, they evaluated each on the following criteria:

  • Client service and client experience 
  • Ease (or difficulty) using the platform's interface
  • Cost
  • Ability to customize the interface

DocuPhase's document management software was the obvious choice for Fusco for several reasons. 

First, the Fusco team felt comfortable knowing that if they needed help at any point, DocuPhase could provide that support. Fusco was also impressed with how easy and accessible the interface was. Users found it self-explanatory and user-friendly. The ability to barcode documents made the process simple and intuitive. While different people on Fusco's team use the system to meet different needs, users across the board were able to navigate with ease. 

The price point was also right, coming in at a level Fusco felt was reasonable for the value provided. Finally, the ability to customize DocuPhase's basic interface meant Fusco could tailor the product to truly meet their needs. 

The Results

At its most basic level, using DocuPhase's software has allowed Fusco to better manage its client documents, allowing the organization to operate in a paperless environment. 

Beyond access, users cited "organization" as a key benefit of transitioning to DocuPhase's solution. The software has created consistency among users with naming conventions and document organization - small details that have a big impact on the team's ability to serve its clients more effectively and efficiently. 

Before implementing DocuPhase, receiving a question from a client meant having to take down the client's information, pull a paper file, find a specific document and return the client's phone call. After DocuPhase, client service is much more efficient, as users have access to the client's electronic file within second. 

Using DocuPhase's software has allowed the organization to continue to grow and increase efficiencies, allowing them to devote more time to business development and other initiatives.