Sunset Policy

    Purpose 

    The purpose of this policy is to help DocuPhase (dba iDatix) customers understand how long DocuPhase will provide support for the various versions of its software. In an ongoing effort to meet business requirements, reduce IT costs and provide reliable, high-quality IT services, DocuPhase periodically discontinues or “sunsets” older versions of its software. Once a version has been sunsetted, active support and all business services for that version are discontinued. Sunsetting older versions of software allows DocuPhase to focus its resources on enhancing IT services, and providing support for more current products. In most cases, replacement costs for sunsetted versions are generally less than the expenses of continued support and maintenance. This Sunset policy will help result in better customer service and reduced costs.

    Terminology

    Prior to our 4.0 release, DocuPhase used a numbering schema with Major versions, Minor versions, and Revision versions, (e.g. 3.8, 3.9, 3.9.3, 3.10, 3.11.3). Beginning with the 4.0 release, DocuPhase moved back to a Major version and a Minor version numbering schema (e.g. 4.0, 4.1, 4.2). The number to the left of the decimal point is the Major version number and the number to the right of the decimal point is the Minor version number.

    • Major versions contain major new features and development over the previous Major version. A Major version includes both major and minor enhancements, along with resolved defects.
    • Minor versions include bug fixes and some minor enhancements.
    • Current release is defined as the most recent generally available version of an DocuPhase product. It is the version that is shipped for new customer orders.

    Policy for DocuPhase Software

    DocuPhase provide support for the Current Release (N) and the immediately preceding version (N-1). DocuPhase will also provide support for the version prior to the immediately preceding version (N-2) for a period of 6 months after the general commercial release of the Current Release or a minimum of 1 year from the release date of the N-2 version, whichever is greater. See the table below for the current Sunset schedule.

    DocuPhase will provide Full Support for the Current Release of its software and Limited Support for two prior Release Versions. “Full Support” means that all support options are available, including the development of bug fixes and patches. “Limited Support” means that DocuPhase will troubleshoot reported problems but will not develop any new fixes or patches unless such fixes or patches can also be applied to the Current Release. As such, customers may be required to upgrade to the Current Release if fixes or patches are not available.

    Minimum hardware and software requirements for the software can be found in the software’s documentation. It is the End User’s responsibility to ensure that its implementation of the software meets the minimum hardware and software requirements. 

    Schedule to Sunset Revisions of DocuPhase Products 

    Version Published Retired
    3.2 03/01/2004 01/01/2006
    3.5 07/01/2004 06/01/2007
    3.6 07/01/2005 07/01/2008
    3.7 12/01/2006 04/01/2009
    3.8 01/01/2008 12/01/2009
    3.9.0, 3.9.1 10/01/2008 04/01/2011
    3.9.3 06/01/2009 10/01/2011
    3.11 10/01/2010 05/01/2012
    3.11.3 04/01/2011 11/15/2012
    4.0 11/01/2011 03/18/2013
    4.5 05/15/2012 11/13/2013
    4.5.1 09/18/2012 02/14/2014
    5.0 05/13/2013 01/21/2016
    5.1 08/14/2013 TBD
    6.0 07/21/2015 TBD
    6.1 01/30/2017 TBD
    6.2 TBD TBD

    If your version is not listed in the above table, it has already been sunset. For additional information concerning this policy, please contact our support department at (727) 441-8228. Terms, conditions, features, service options, and pricing for support and optional services subject to change.

    Version 20130827