The purpose of this policy is to help DocuPhase (dba iDatix) customers understand how long DocuPhase will provide support for the various versions of its software. In an ongoing effort to meet business requirements, reduce IT costs and provide reliable, high-quality IT services, DocuPhase periodically discontinues or “sunsets” older versions of its software. Once a version has been sunsetted, active support and all business services for that version are discontinued. Sunsetting older versions of software allows DocuPhase to focus its resources on enhancing IT services, and providing support for more current products. In most cases, replacement costs for sunsetted versions are generally less than the expenses of continued support and maintenance. This Sunset policy will help result in better customer service and reduced costs.
Prior to our 4.0 release, DocuPhase used a numbering schema with Major versions, Minor versions, and Revision versions, (e.g. 3.8, 3.9, 3.9.3, 3.10, 3.11.3). Beginning with the 4.0 release, DocuPhase moved back to a Major version and a Minor version numbering schema (e.g. 4.0, 4.1, 4.2). The number to the left of the decimal point is the Major version number and the number to the right of the decimal point is the Minor version number.
DocuPhase provide support for the Current Release (N) and the immediately preceding version (N-1). DocuPhase will also provide support for the version prior to the immediately preceding version (N-2) for a period of 6 months after the general commercial release of the Current Release or a minimum of 1 year from the release date of the N-2 version, whichever is greater. See the table below for the current Sunset schedule.
DocuPhase will provide Full Support for the Current Release of its software and Limited Support for two prior Release Versions. “Full Support” means that all support options are available, including the development of bug fixes and patches. “Limited Support” means that DocuPhase will troubleshoot reported problems but will not develop any new fixes or patches unless such fixes or patches can also be applied to the Current Release. As such, customers may be required to upgrade to the Current Release if fixes or patches are not available.
Minimum hardware and software requirements for the software can be found in the software’s documentation. It is the End User’s responsibility to ensure that its implementation of the software meets the minimum hardware and software requirements.
If your version is not listed in the above table, it has already been sunset. For additional information concerning this policy, please contact our support department at (727) 441-8228. Terms, conditions, features, service options, and pricing for support and optional services subject to change.