Technical Support Engineer

Position Overview:

DocuPhase and our employees are driven by innovation, solving problems and creating a better workplace for our customers. Our mission is to partner with our clients, delivering innovative solutions that automate and simplify their workplace with unmatched customer service. And, of critical importance, we value all of our team members in order to create an environment of trust, encouraged growth, collaboration, contribution, and rising to the challenge.

DocuPhase is looking for a technical support engineer to support our advanced new technologies for the complete paperless enterprise. Products include image scanning and processing, recognition, workflow, data exchange and web and desktop applications for automating business processes.

The ideal technical support engineer possesses an excellent customer service attitude, creativeness in troubleshooting and overall problem solving.  The position’s duties include installing, diagnosing, repairing, and upgrading our specialized business process software for our clients. Other duties include: the support and maintenance of internal servers and network infrastructure.

As A Technical Support Engineer, You Will...

• Ability to manage and prioritize daily workload, tasks, and special assignments
• Exceptional record keeping and documentation
• Ability to work independently and in team environment
• Provide ongoing operational support including: new software installs, upgrades, and bug fixes
• Performance monitoring, troubleshooting, and tuning of software
• Ability to create and maintain comprehensive documentation detailing best practices
• Ability to see support issues to resolution and maintain client satisfaction levels
• Support and maintain internal server and network infrastructure
• Ability to work with clients and developers at all levels
• Strong interpersonal and relationship skills
• Create action plans and ensure effective execution against agreed upon deadlines
• Participate in customer escalations in collaboration with QA and Development teams

Required Skills/Competencies

• High School diploma or equivalent required
• Microsoft Office Suite
• Experience working with current Microsoft Windows Server versions
• Experience with current Microsoft SQL Server versions
• Windows Desktop Support
• Microsoft Internet Information Systems (IIS)
• Strong verbal and written communication skills

Nice to Have

• A+ Certification
• CDIA+ Certification
• Advanced Microsoft Querying SQL Server knowledge
• Data Analysis Experience
• Proficiency with Web Services and Web Technologies
• JavaScript Experience

What We Offer You…

• Competitive salary
• 100% individual Healthcare insurance provided.
• Dental and vision insurance options available.
• Long-term disability (company paid)
• 15 days of PTO + 7 paid holidays
• An environment and challenges that make you excited to come to work each day
• Company-sponsored events

Not a fit for you, but know someone that may be interested and qualified? Please pass the job along. Thank you!