Professional Services Engineer

Position Overview:

In this role you will be responsible for the consultative, education and direct support of DocuPhase ECM and Workflow implementations. The core competencies of this practice will include business process re-engineering, solution configuration and deployment of workflow automation solutions. As an implementer, this individual is responsible for proactive involvement in assessing client business requirement documentation and ensuring comprehensive quality in client deliverables.


As a Professional Services Engineer, you will...

  • Work with project teams and stakeholders to ensure that all activities associated with an assigned engagement or project have established proper ownership, responsibility and accountability for work efforts.
  • Review business requirements and create workflow models for enterprise level business functions.
  • Ensure on-time completion of development efforts.
  • Document test plans and results, technical issues, bugs, solutions, and potentially many other activities in order to provide a record of useful data to DocuPhase and customers.
  • Coordinate all implementation efforts with DocuPhase Project Manager
  • Create appropriate action plans and ensures execution of the plans against agreed upon deadlines.
  • Coordinate and participate in customer escalations along with the QA and Development teams.
  • Identify and investigates control and risk mitigation opportunities utilizing various root cause analysis and problem-solving techniques.
  • Provide scoping of development efforts for new and current projects.
  • Collaborate in the development of performance measurement systems and comprehensive management reporting to support effective process and performance management.
  • Conduct training sessions as needed in the areas of process improvement and customer solutions.

Minimum Qualifications

  •  Bachelor’s degree or equivalent required
  • Experience working with Microsoft Windows Server environments
  • Experience with Microsoft SQL Server Queries (T-SQL)
  • Web Services and Web Technologies REST and SOAP APIs
  • JavaScript experience including JSON, jQuery, etc.
  • Strong verbal and written communication skills
What We Offer You:
  • Hybrid work environment
  • Competitive base salary + uncapped commissions paid at booking
  • Generous PTO  
  • 401K 
  • 100% individual Healthcare insurance provided
  • Dental and vision insurance options are available
  • Company paid long-term disability

Not a fit for you, but know someone that may be interested and qualified? Please pass the job along. Thank you!


Work at DocuPhase



Paid Vacation
Paid Holidays
Health Insurance
Dental Insurance
Virtual/In-Person Events

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