Process Improvement Consultant

Want To Join Our Team? Apply Now!

Posted On: January 29, 2019

Job Description:

Responsible for the consultative, education and direct support of DocuPhase ECM and Workflow implementations. The core competencies of this practice will include business process re-engineering, solution configuration and deployment of workflow automation solutions. As an implementer, this individual is responsible for proactive involvement in assessing client business requirement documentation and ensuring comprehensive quality in client deliverables.

As A Process Improvement Consultant, You Will...

  • Consult with, educate, and support DocuPhase implementations
  • Assess client business requirement documentation and ensure comprehensive quality in all client deliverables
  • Work with project teams and stakeholders to ensure that all activities associated with an assigned engagement or project have established proper ownership, responsibility, and accountability for all efforts
  • Review business requirements and create workflow models for enterprise-level business functions
  • Participate in design and roadmap discussions and provide strategic direction on the final design and deployment approach
  • Provide in-depth technical information to all appropriate entities
  • Ensure on-time completion of development efforts
  • Document test plans and results, technical issues, bugs, solutions, and other necessary activities to create a record of useful data for DocuPhase and its customers
  • Coordinate all implementation efforts with the DocuPhase Project Manager and lead associated steering committees as necessary
  • Manage activities for specific performance tests and technologies as a senior technical resource
  • Collaborate with functional teams to create and evaluate recommendations to improve process design
  • Create action plans and ensure effective execution against agreed upon deadlines
  • Participate in customer escalations in collaboration with QA and Development teams
  • Identify and investigate control and risk mitigation opportunities utilizing root cause analysis and problem solving techniques
  • Provide scoping of development efforts for new and current projects
  • Collaborate in the development of performance measurement systems and comprehensive management reporting to support effective process and performance management
  • Work with cross-functional teams to spearhead process improvement efforts and understand, document, and improve current processes that drive efficiency and effectiveness
  • Support pre-sale needs assessments as necessary
  • Conduct training sessions as necessary in the areas of process improvement and customer solutions

The Preferred Candidate will have the following:

  • Education/Learning Experience
    • Required: Bachelor’s degree in Information Systems related discipline or equivalent experience.
    • Desired: Master Degree in related disciplines.  Solution delivery experience.
  • Work Experience
    • Required: 2-5 years’ experience in managing technology based implementation projects and/or relevant coarse work. Ability to review business requirements and implement process automation for outcome based solutions. Ability to make sound recommendations to improve performance based on facts.
  • Skills/Knowledge
    • Required: Experience with project management methodologies, business requirement review sessions and lead the delivery of quality business process improvement and automation initiatives.
    • Desired: Knowledge of document and content management, process automation and software implementations.
  • Licenses/Certifications
    • Desired: PMP, Six Sigma, MS SQL, JavaScript, A+.
  • Behavior Competencies
    • Required: Strong written & oral communication skills, personable, high degree of organization and planning ability, strong analytical reasoning, action oriented and a strong technological aptitude.
What We Offer You…
  • 100% healthcare coverage with dental and vision insurance options
  • Long-term disability (company paid)
  • 15 days of PTO + 7 paid holidays
  • An environment and challenges that make you excited to come to work each day
  • Company-sponsored events

Not a fit for you, but know someone that may be interested and qualified? Please pass the job along. Thank you!

Want To Join Our Team? Apply Now!

Apply Now For The Process Improvement Consultant Position


Paid Vacation
Paid Holidays
Health Insurance
Dental Insurance

Share This Posting