Do you have a passion for technology? Are you experienced in working closely with external customers throughout a software implementation and enjoy working in a collaborative and supportive environment? If you are looking for an opportunity that will give you all of these things, then look no further as we have a fantastic opening to become a part of the Professional Services Team.
What You Will Do
The Business Analyst (BA) is primarily responsible for researching, analyzing, defining, designing, documenting, and testing detailed business requirements within DocuPhase product implementations. This role provides implementation support for key business application goals. Daily activities include: identifying and driving end-user requirements, facilitating communication within the internal teams, working closely with clients to define application AP and/or Document Management functionality, automation, data, workflow, and integration requirements.
This position requires strong process and consultative customer focus and ability to implement multiple projects simultaneously.
Research and Analysis: Analyze business processes/requirements and develop corresponding process and data flows. Perform gap analysis activities to identify and document any possible requirement gaps.
Problem Solving: Provide creative solutions to ambiguous business problems.
Communication: Creates clear, concise, and completed functional specifications and required documents detailing functional and systems requirements. Stays in consistent contact with internal teams and clients throughout the implementation.
Documentation: Develops and documents workflow, systems requirements, system impact analysis, systems design, process analysis and testing (including reasonableness checks) using software development methodology to provide efficient, cost-effective solutions as directed. Detailed meeting notes, issues, risks, and next steps to move the project forward.
Execution: Manage the client project from Kick-off to transition into production. Assist with testing strategies, conditions and evaluation of expected results. Participates in design plans for implementation, supports user documentation and training materials. Work with delivery teams for design and development, QA, UAT, production readiness and turnover to production/ operational support.
Other duties as assigned.
No formal supervisory responsibilities in this position. This is an individual contributor role.
What Skills & Experience You Should Bring
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Mid-level BA: Proven experience within IT Delivery type projects and/or cloud-based implementations in a BA role.
Senior- level BA: Strong proven experience with IT Delivery type projects, significant experience with solution implementation/integration projects; AP or BPA (Business Process Automation) experience; experience in reviewing assigned business processes from end-to-end to identify and address operation, financial and technological risks.
Have 2-6 years of professional experience as a business analyst for digital products.
Requires intermediate analytical and quantitative skills.
Excellent interpersonal and influencing skills that achieve successful results.
Ability to write business and system requirements documents that convey complex analysis and solutions clearly and concisely.
Have expertise in collaborating with clients to elicit requirements related to their business, user interactions, and development limitations.
Ability to effectively present information to customers, strategic business partners, and company management.
Ability to read, analyze and interpret complex technical documents, diagrams, data models, and process documents.
You understand common methodologies for designing and building digital products.
Ability to lead meetings with clients to define goals, pain points, project scope, timeline, requirements, technical requirements, data needs, and workflows.
Excellent verbal and written communication skills; demonstrated requirements gathering abilities
Customer-centric attitude - committed to the client and successfully consults and negotiates when necessary
Ability to work independently or as part of a team